Let’s agree to disagree
Is there much disagreement in your company? I’m not talking about where to head for lunch – I mean real, passionate, fundamental disagreement on product, marketing, operations, etc. I hope so. Even more so the earlier you are in your business. Running it is a messy business. There are tons of decisions to be made and each decision is amplified by factors such as your short runway of cash, new competitors entering the market and new team members joining your company. So a healthy amount of disagreement and discourse is not just a good thing, it’s inevitable. In fact I’d venture to say that if there’s not disagreement at your business, you’re not encouraging enough debate and people don’t feel free to speak their minds. Of course after listening to this robust debate you’ll ultimately have to make a decision and move forward (end of debate – don’t let it stretch on after the decision has been made), but I’d encourage you to create an environment at your company where differing opinions are both valued and encouraged. You’re hiring great people after all. Make sure you give them the space to speak their minds.
February 28, 2012· 1 min read
2012 Planning / Working Together
It’s been way too long since my last post. I was going to jump in with a post on not blogging, but thought better of it. Better to actually do than write about whether to do or not do. So much for my resolution to write/blog more this year… Hopefully this was just a January hiccup with too much travel and work to fit in regular blogging. If you’ve read this blog you know I’m a pretty deliberate guy. I like to know where I’m headed and I like to be explicit about where that is, what’s working and what’s not. To that end, towards the end of last year I went through an exercise with each of the companies I work with to lay out both top level goals for this year as well as get some feedback on the interaction pattern between the company and me. I’ve always done some version of this, but this was the first year I was this explicit about it (and the first time I included a request for specific feedback on my working relationship with the CEOs that I work with). The email looked like this: …
February 9, 2012· 3 min read
Efficiency
Like you, I’m a pretty busy guy. I’ve always been high energy and (I hope) high velocity. My job requires me to be in many places at one time (and at any one time have a few dozen different things spinning around in my head). It’s tiring and doesn’t always leave time for the kind of balance I look for in my life. There’s always someone else to talk with, some other conference or “it” even to attend; another great idea to look at investing in. But in the last 6 months or so I’ve really hit a different stride that’s allowed me to both feel more productive and more balanced. Given that every one I know struggles with this I thought it would be worth putting a few ideas down on paper in hopes that others will pile in with what’s worked for them. …
September 12, 2011· 7 min read
John Mack on the inside of the financial crisis
A friend recently sent me a link to a talk John Mack gave at Wharton that I think is absolutely fascinating. I’ve read a number of books and articles about the key events surrounding the financial crisis but I find these sorts of first person accounts so much more interesting. And I think Mack is an extremely engaging person. I started my career at Morgan Stanley as an analyst in 1994 and actually had a great personal encounter with Mack that was probably my most memorable moment working in the banking industry. I was just starting my 2nd year at MS and was holed up in an empty office editing a draft of an offering document. Having undoubtably slept only a few hours the night before, I’m sure I was hardly the picture of professionalism with my slightly long hair, undone tie and stocking feet up on a chair, when in walks the head of my group, the head of the Investment Banking Division and John Mack. Mack says to me: “Do you mind if we use this conference room for a few minutes?” Startled, I respond something to the effect of: “Of course. I was just using this for a quiet place to review this document,” and started to gather my things. Walking out of the office, Mack calls to me and says: “I know a quiet place for you to read up on the 42nd floor.” (that’s the executive floor). I sort of chuckle but quickly realize that he’s serious. He introduces himself and picks up the conference phone: “Barbara [I’m making that up – I can’t remember his assistant’s name], Seth Levine is on his way up – can you please make him comfortable in my office.” Five minutes later I’m sitting in John Mack’s office. Alone. Reading (or trying to read, at least) and mark up a prospectus. And for context, at the time my apartment in NY was maybe 300 sq ft. Mack’s office was probably 8 times that size. I was sitting at a small round conference table, but the room also contained a sofa and chairs seating area, at least two desks and plenty of other things I was likely too nervous to notice. About 30 minutes later Mack comes back and proceeds to sit down and talk with me for probably 20 minutes. What did I study in school? how did I come to work at Morgan Stanley? how has my experience been? etc. The man is as engaging as he appears on this video. I can see why so many people are incredibly loyal to him.
July 6, 2011· 3 min read
Exit Numbers – $100M is rarer than you think
Fred Wilson put up a post today that grabbed a slide from a recent presentation Mark Suster gave at a Founder Showcase event. The chart (and Fred’s post) back up with numbers the qualitative argument I was making in my recent post on Pattern Recognition (I wish I had these data when I wrote my original post!). In my post I argued that while there is plenty of talk about a handful of high flying companies (Zynga, Twitter, Facebook, etc.) that vast majority of venture back companies can expect significantly more modest outcomes. In fact history suggests that a majority won’t even return invested capital to investors. All this talk about the stratospheric valuations of this small group of companies however has investors fundamentally misjudging the chance that their latest investment will do the same. As the chart from Mark’s presentation clearly shows, not only is it the extreme exception for a company to hit the kind of valuations that are getting all of the press attention but even hitting the $100M mark is rare. On some level I think we all know this, but seeing the numbers in black and white really puts a exclamation point on exactly how rare it is. And as Fred points out (as did I in my prior post), investing in early stage companies at the kind of valuations that are prevailing today is a losing bet… …
June 22, 2011· 2 min read
What makes Boulder great
Someone asked me this week for some qualitative data on the factors that lead Boulder to emerge over the past 5 or so years as one of the country’s top markets for start-ups. It’s a great question and I know that there are many other cities that are trying to follow Boulder’s example. I thought it was worth posting these thoughts – I’m sure others will have things to add to this. …
October 29, 2010· 3 min read
Boulder featured on Fox Business News
For a long time my hometown of Boulder, Colorado has been known as a great place to live but more recently Boulder is taking on a reputation as a great place to start a company as well. And the rest of the country is starting to take notice (see BusinessWeek, HuffPo and the NY Times). Today Fox Business News did a few live segments from Boulder highlighting some of the people and institutions that are helping create great entrepreneurs and great companies here. I was fortunate enough to be interviewed live along with Lijit CEO Todd Vernon (Foundry is an investor in Lijit). I have to say it was a little nerve wracking to be doing a live feed (this occurred to me about 30 seconds before going on air, before which time I was perfectly calm, after which time I thought my heartbeat might be visible through my shirt). In the end it was super fun and great visibility for Boulder.
October 12, 2010· 1 min read
Preparing an effective executive summary
Today’s guest post comes from Ted Rosen, a partner at the law firm Fox Rothschild. How to write an effective company “teaser” is one of the most common topics I’m asked about by entrepreneurs and I think Ted has some excellent thoughts on how to prepare a company summary that hits the right points but isn’t so long that you’ll lose your reader’s attention (or make them abandon the summary before reading the important parts). Ted really nails it in the piece below. I’d especially call out “jargon free” and “keeping it simple” – the inverse of which are probably the two most common traits of poorly formed executive summaries. As always, I welcome comments, ideas, suggestions, etc. You can reach Ted directly at trosen@foxrothschild.com. …
September 28, 2010· 5 min read
Rewarding failure
This seems like an appropriate topic against the backdrop of my recent post on becoming more of a data driven organization. When you expose data, you expose not just those areas of your business that are doing well, but also those that aren’t. And this brings up an interesting question: Does your organization embrace failure or only reward success? Specifically, do you encourage people to create challenging goals and give them credit for the work they did trying to achieve them, or do you (implicitly or explicitly) encourage people to sandbag and as a result “overachieve”? The answer to this question may be more nuanced than you originally think once you sit down to consider it. In fact, most people in our society are programmed to reward overachievement rather than an effort that falls short of achieving a really high goal. But the behavior this can encourage is counter-productive to many business activities. And while we may pay lip-service to the “setting lofty goals” idea, the reality is that most companies don’t work this way. They have engineering deadlines, sales goals, etc and rather than creating a culture of setting aggressive targets and trying like hell to get there, they prefer the greater certainty and achievement of “managing expectations”. Failure is something to be defended against (and if you do fall short, there’s always a reason that’s not your fault). …
June 18, 2010· 2 min read
Data, Data and more Data
I had planned to title this post “If you have a data intensive business, don’t forget to look at your data.” But when I thought about, really all businesses are (or should be) data-intensive. And as a result all businesses should be obsessed with the data their systems generate. Measure. Track. Analyze. Adjust. Years ago I remember sitting in ServiceMagic board meetings when Rodney or Mike (the co-founders) would pull out a Blackberry and announce: “in the 45 minutes since this meeting began, we’ve made 62,135 dollars and 37 cents!” They were obsessed with their system data and they had designed their platform from the very start to allow them to pull out any and all data they wanted. They had access not just to revenue data, but to leads, customer contacts, call center calls, sales funnel changes, site visitors, marketing spend, etc – really anything that had an impact on their company. As a quant-geek myself, I really appreciated what went into the design of their systems that would allow them to surface these operating metrics so easily (not to mention the mindset of Rodney and Mike to insist that they had access to this information at all times). …
June 9, 2010· 2 min read